Call Queuing

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Our IVR Solution offers a sophisticated Call Queuing system that answers inbound calls automatically and holds them in a queue until the relevant person is available to assist the caller.

Our IVR Solution offers a sophisticated Call Queuing system that answers inbound calls automatically and holds them in a queue until the relevant person is available to assist the caller.

Call Queuing coupled with the Call Routing functionality ensures that calling customers are managed effectively, reducing the risk of callers hanging up.

Benefits

The system allows you to accept more calls and deal with inbound dials efficiently at peak times, projecting a professional image of your business and maintaining high customer service levels.

Whatever the circumstances, customers deserve excellent customer service. This should be a top priority for any business and as customers respond better to managed processes, setting up effective call queuing processes through Direct Control will allow you to demonstrate the value you place on customer service.

In addition, whilst callers are waiting for their call to be answered appropriately, there is an opportunity to play useful audio messages to upsell your products and services, provide personal messages about how long they may be queuing for and play music to keep them entertained. Learn more about Audio Playback.

customer-service
Oxygen8 Australia