Call Connect

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Oxygen8′s Call Connect function instantly bridges calls from a call centre to a consumer’s mobile device when appropriately triggered, ensuring engagement with an individual right at the point of requirement. Call Connect can be triggered by a range of calls to action and is suitable for any organisation looking to improve customer contact, reduce costs and improve overall operational effectiveness.

Oxygen8′s Call Connect function instantly bridges calls from a call centre to a consumer’s mobile device when appropriately triggered, ensuring engagement with an individual right at the point of requirement. Call Connect can be triggered by a range of calls to action and is suitable for any organisation looking to improve customer contact, reduce costs and improve overall operational effectiveness.

Features

  • Integration into existing Call Centre systems via API
  • Editable Caller ID presentation
  • Call whisper/call screening capability
  • Definable number of concurrent calls
  • Dedicated port capacity
  • PSTN termination to over 170 countries
  • VoIP termination
  • Trigger can include SMS, Voice and Email
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Benefits

  • Improve call centre efficiency and customer care
  • Bypass traditional IVR menu routing to enhance customer experience
  • Real-time communication with the customer ensures on-the-spot changes can be made

Automated Payment Options

Connect from SMS, Voice or Email notifications into your call centre, allowing you to speak directly with your customers. This person to person interaction makes a sensitive issue such as debt collection easier for the recipient to deal with and provides an immediate way of receiving money owed.

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Speed up engagement with your advertising

Encourage consumers to interact with your advertising immediately through sending you an SMS with the message ‘BUY’. In this instance, Call Connect instantly bridges a call from your call centre to the consumer’s mobile device ensuring that you capture and close the sale instantaneously.

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Identify Credit and Debit Card Fraud

Send an SMS message to verify and streamline card usage issues. If a fraudulent transaction is identified, Call Connect can connect the customer’s mobile phone with the bank or card company’s call centre immediately to speak together directly for resolution.

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Oxygen8 Australia