Mastering multi-channel journeys: making engagement pay

The wait is over. Download our latest report today!


The research report takes a deep dive into how businesses can develop an in-depth and longstanding relationship with their customers by adopting a multi-channel approach powered by mobile, in sync at every step with how customers want businesses to communicate with them. To find out to:

  • Integrate platforms to talk to customers at the right time through the right channel
  • Successfully influence purchase decision-making on an ongoing basis
  • Map the findings of extensive new research on how customers prefer to be communicated with at various points in their brand interaction journey
  • Drive long-term loyalty through customer engagement, going beyond the initial purchase
  • Take advantage of the latest industry research findings around key areas of engagement, payments and voice

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